“This book is loaded with tips, suggestions, and detailed checklists, processes, and procedures developed through several decades of her [Adele Malley’s] experience in growing Malley’s Chocolates into a dominant confectionary brand in Northeast Ohio. The examples are taken from the candy retail industry but are applicable to any business. Jeffery C. Susbauer, Ph.D. Associate Professor Emeritus Ahuja College of Business Cleveland State University.
”It is better than the esteemed Ronald McDonalds Hamburger University, I don’t think that even their famed training programs can rival yours for comprehensiveness, detail, and practicality.” (John W. Newstrom, Ph.D., Distinguished Teaching Professor of Management, specializing in Organizational Behavior, Emeritus, University of Minnesota Duluth, Duluth, MN.